Premium Services

It’s an ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your PC.

Premium Services provides unlimited 24x7 remote desktop support and includes all of the following features for 1 of your chosen device:

  • 24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night

  • Microsoft® support: Configuration and upgrade support for Microsoft® Windows®

  • Microsoft® Office: Installation and updates for Microsoft Office

  • Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals

  • Premium Installation: Our experts install and configure your Trend Micro products

  • Virus and Spyware Removal: Keeps your computer virus-free

  • PC Tune-Up: Keeps your computer running like new

  • Advanced Diagnostics & Resolution: Identifies and recommends solutions for even the most complex technical issues

  • Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security

  • Fast diagnosis and problem fixing with remote desktop support

  • Optimisation of your Facebook Settings

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7 or Vista; High-speed Internet connection; and 512 RAM minimum (1GB recommended).

Buy Now US$89.95 US$99.95

For PC:

Windows 10 Family (32 or 64-bit)

  • CPU: 1 GHz
  • Memory: 32-bit: 1 GB(2GB recommended); 64-bit: 2 GB

Windows 8 Family(32 or 64-bit)

  • CPU: 1 GHz
  • Memory: 1 GB (2 GB recommended); 64-bit: 2 GB

Windows 7 Family (32 or 64-bit) and Service Pack 1:

  • CPU: 800 MHz (1 GHz recommended)
  • Memory: 1 GB (2 GB recommended); 64-bit: 2 GB

Windows Vista Family (32 or 64-bit) and Service Pack 2:

  • CPU: 800 MHz (1 GHz recommended)
  • Memory: 512 MB (1 GB recommended)

Web Browser:

  • Microsoft Internet Explorer 9.0 or 10.0, 11.0
  • Mozilla Firefox latest version
  • Google Chrome latest version

Display:

  • High-colour display with a resolution of 800x600 pixels or above (Desktop)
  • PDF Reader: Any