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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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#1 Award-Winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment to providing high quality solutions.

"Trend Micro Internet Security is the safest product in our test series for consumers in the category of protection."

Maik Morgenstern, CTO AV-TEST GMBH

100% Money Back Guarantee: When you purchase through the Trend Micro online shop, you receive an unconditional 30-day money back satisfaction guarantee.





Subscription Plans


BEST

Home Network Security


FREE EASY INSTALLATION
Buy this product and we will help to install and configure it for you, free of charge ($49.95 value).



Home Network Security

Protects all your smart devices at home

Install on Unlimited
Licence for 1 Month

+

Premium Security + IT Helpdesk

Protects you everywhere



Install on 6 Devices
Licence for 1 Month

US$127.00/ month
+
Home Network Security Station $99.00
Free Shipping - Australia Only
(One time only payment)
Buy Now
Terms & Conditions


Install on 6 Devices
Licence for 24 Months
RRP
US$373.00

US$229.00
$9.54 per month

Save $144.00 Buy Now
Terms & Conditions



BASIC

Home Network Security Essentials


FREE EASY INSTALLATION
Buy this product and we will help to install and configure it for you, free of charge ($49.95 value).



Home Network Security

Protects all your smart devices at home

Install on Unlimited
Licence for 1 Month


US$84.00/ month
+
Home Network Security Station $99.00
Free Shipping - Australia Only
(One time only payment)
Buy Now
Terms & Conditions


Install on 4 Devices
Licence for 24 Months
RRP
US$186.00

US$169.00
$7.04 per month

Save $17.00 Buy Now
Terms & Conditions




Premium Security


Maximum Security

  • Home Network Security Features:

  • Web threat protection for all your smart devices at home
  • Internet time limits and website filtering for your kids’ devices
  • Manage Internet and app access on your devices in your network
  • Checks your network for weak points and recommends solutions
  • Real-time notifications of your network activity
  • Ensures your smart devices do not leak any sensitive information

Powered By:



Trend Micro Home Network Security protects against
cyber-attacks for all your smart devices.




Safety

Provides protection against cyber-attacks for every smart device in your home.

Simplicity

Simply plug the box into your wireless router, download the app, and you’re protected.

Control

You can control the usage and security of all the smart devices in your home via the mobile app.

Family

Allows you to set time limits on game consoles and block social apps during homework and family time.



Learn More



Trend Micro Maximum and Premium Security features:

    Trend Micro Maximum and Premium Security provides comprehensive, multi-device protection using advanced machine learning technology. It protects against viruses, malware, identity theft, ransomware, and evolving threats. Recently top-rated by industry experts, Trend Micro Security delivers 100% protection against web threats. 1

    Our Connected Lifestyle Bundle + comes with our 24x7 Premium support plan, it gives you peace of mind, priority access to our support, and other great services!



  • Prevents web threats

    Guards you against ransomware and other online dangers

  • Protects all your devices

    Provides equal security to your PC, Mac, and mobile devices

  • Secures your transactions

    Bank online with a secure browser and ensure the legitimacy of financial sites

  • Shields your privacy

    Blocks dangerous websites that can steal personal data

  • Safeguards your kids

    Allows children to explore the web safely, with both time and content limits

  • Optimises performance

    Fix common problems and get everything running at top speed

  • Premium 24x7 support (available with Connected Lifestyle Bundle +)

    Priority access to our engineers 24 hours a day, 7 days a week

  • Remote desktop support (available with Connected Lifestyle Bundle +)

    Trend Micro experts will remotely access your desktop and do the job for you

  • Virus and spyware removal service (available with Connected Lifestyle Bundle +)

    Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system

  • Security Health Check Service (available with Connected Lifestyle Bundle +)

    Trend Micro experts will remotely access your computer to review your system settings, then apply the best settings to ensure robust security against all types of potential threats.

  • *Parental controls are available on Windows, Mac and Android devices.

    1 AV Comparatives “Real-World Dynamic Protection Test” April & May 2017 https://www.av-comparatives.org/dynamic-tests/

  • Trend Micro Security:

    • Nearly 30 years of industry leadership and security software expertise

    • Effective protection against new and rapidly evolving threats

    • Advanced anti-ransomware technology so your files won’t be held hostage

    • Uses “early-warning” data collected from millions of global sensors to stop threats before they can reach you and your family

    • Blocks 250+ million threats everyday!2

    2 Using the Trend Micro Smart Protection technology

What is Home Network Security?

Trend Micro Home Network Security is a service that provides protection against network intrusions, web threats and identity theft for every device that you connect to the internet in your home. The powerful Home Network Security Station connects to your router to scan network traffic for threats. The smartphone app keeps you aware of any security issues as well as providing timely and insightful notification about what is happening in your home network – in real time. Smart parental controls allow you to manage screen time for your family, as well as filter any unwanted content from the web and apps. You can edit and apply settings from the app, wherever you are.

How does it work?

Home Network Security filters incoming and outgoing traffic with advanced deep packet inspection to provide an extra layer of protection for the home network and smart devices like game consoles, smart TVs and smart home gadgets.
In order to scan network traffic, HNS is configured by default to use the ARP protocol. HNS can also be configured to become the DHCP server in the network.

Will Home Network Security slow down my internet connection speed?

In most cases, no. Results may vary by network environment.

Does Home Network Security comes with a subscription?

Yes, Home Network Security comes with a 24-month subscription.

What happens if I don’t renew my subscription?

The Home Network Security Station and service will be disabled until the subscription is renewed.
This won’t affect your router operating normally.

Do I need an additional internet security product to protect my devices?

PCs and Macs, smartphones and tablets still require internet security software to be installed for full protection against file-based or system threats.

How do I set up Home Network Security?

You simply need to connect the Home Network Security station to your router, and pair the station with your smartphone or tablet.
A step-by-step tutorial can be found in the Quick Start Guide included in the Home Network Security package. An online tutorial is also available here .

Is my router compatible?

You can search for your router here or refer to the list of compatible routers.

Do I need to change my home router?

Home Network Security will work without requiring any changes to home network equipment. A small number of routers may require configuration in order to work with Home Network Security. You can search for your router here or refer to the list of compatible routers.

Does Home Network Security update automatically?

Yes, security and firmware updates are automatically sent to the Station to ensure that you always have the latest security in your home network. Automatic updates can be activated for the smartphone app.

How do I connect the Home Network Security App to the Station?

Instructions are available here.

How do I install the Home Network Security App on my smartphone, tablet?

Instructions are available here.

Shipment Information

We use Australian Post eParcel for our deliveries, and we usually ship from New South Wales 5-7 business days after receiving the order.
Please note that we only ship to Australian addresses. For more information on delivery times, please visit: https://auspost.com.au/parcels-mail/standard-delivery-timetables

For Home Network Security:

FOR WINDOWS OPERATING SYSTEMS:

Windows® 10 Family (32-bit or 64-bit)

  • CPU: 1 GHz
  • Memory: 32-bit: 2 GB ; 64-bit: 2 GB

Windows® 8.1 Family (32-bit or 64-bit)

  • CPU: 32-bit: 1 GHz ; 64-bit: 1 GHz
  • Memory: 32-bit: 1 GB (2 GB recommended); 64-bit: 2 GB

Windows® 7 Family (32-bit or 64-bit) Service Pack 1:

  • CPU: 32-bit: 1 GHz ; 64-bit: 1 GHz
  • Memory: 32-bit: 1 GB, 64-bit: 2GB

Web Browser:

  • Microsoft Internet Explorer® 11.0
  • Mozilla® Firefox® latest version
  • Google Chrome™ latest version

Internet Connection

  • Broadband or equivalent high speed connection is highly recommended.

Display:

  • Desktop: High-colour display with 1280 x 720 pixel resolution or above
  • Windows Store: 1064 x 768 pixel resolution or above
  • Snap Apps: 1366 x 768 pixel resolution or above

FOR MAC OPERATING SYSTEMS:

  • Intel® Core™-based Apple® Macintosh® computer
  • Platforms:
  • Mac OS X® version 10.14 “Mojave” (10.14 or higher)
  • Mac OS X® version 10.13 “High Sierra” (10.13 or higher)
  • Mac OS X® version 10.12 “Sierra” (10.12 or higher)
  • Memory: 2GB
  • Disc space: 1.5GB

Web Browsers:

  • Apple® Safari® 10.0 or higher
  • Mozilla® Firefox® (The newest version and the most recent previous version of Mozilla Firefox)
  • Google Chrome® (The newest version and the most recent previous version of Google Chrome)

Internet Connection

  • Broadband or equivalent high speed connection is highly recommended.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android™ OS 4.1/4.4/5.0/5.1/6.0/7.0/8.0
  • Storage Space: 50MB
  • Memory: 40-100MB (Varies by device)

FOR iOS OPERATING SYSTEMS:

  • Platform: iPhone® 5S, 6, 6S, 7, 6 Plus, 6S Plus, 7 Plus, 8, 8 Plus, X;
  • iPad® Air, Air 2, Mini 2, Mini 3, Mini 4
  • Operating System: iOS 9.3+, 10.0
  • Storage Space: 50MB

Who is Trend Micro?

Trend Micro is an industry leader with 30 years of experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, and online banking threats by using advanced artificial intelligence. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

Learn More

Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you’d prefer to contact us, you can chat, email, or call one of our technical support engineers.

Get Support