Technical Support Services

IT Helpdesk
12 Months – Unlimited Support for All Devices*
SPECIAL PROMO: Our favourite all in one IT Helpdesk is now $39.95, SAVE: $70!

24 Months – Unlimited Support for All Devices*
SPECIAL PROMO: Our favourite all in one IT Helpdesk is now $49.95, SAVE: $170!

It’s the ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your PC.

IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features:

24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night
IoT Support Home Network scan: A Trend Micro engineer will scan your Home Network to check if all your Internet-connected devices are secured and not leaking your personal information
Microsoft® support: Configuration and upgrade support for Microsoft® Windows®
Macintosh OS support: Configuration and upgrade support for Macintosh OS
Android support: Configuration and upgrade support for Android OS
Microsoft® Office Installation and updates: Installation and updates for Microsoft Office
Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals
Internet and Email support: Sets up your Home Network and configure peripherals. We will also assist you in creating and securing your Yahoo, Hotmail, or Gmail account.
Premium Installation: Our experts install and configure your Trend Micro products
Virus and Spyware Removal: Keeps your computer virus-free
PC Tune-Up: Keeps your computer running like new
Data Back-up: Back-up and restore your pictures, videos, music, and other files whether it’s stored in the "cloud" or in your home.
Advanced Diagnostics & Resolution: Identifies and recommends solutions for even the most complex technical issues
Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security
Remote desktop support with remote desktop support
Optimisation of your Facebook Settings

*Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).

12 Months – Unlimited Support for All Devices*
SPECIAL PROMO: Our favourite all in one IT Helpdesk is now $39.95, SAVE: $70!

Buy Now US$39.95 ~~US$109.95~~

24 Months – Unlimited Support for All Devices*
SPECIAL PROMO: Our favourite all in one IT Helpdesk is now $49.95, SAVE: $170!

Buy Now US$49.95 ~~US$219.95~~

IT
Helpdesk

Premium Installation

Trend Micro experts will install your security product remotely.

Remote installation of Trend Micro Internet Security by product experts
Application of recommended Trend Micro software settings to your System

Virus & Spyware Removal

We will remove all known threats found in your system and help you protect it against future infection.

Priority access to Trend Micro home user support specialists
Removal of all known threats found in your system
Proactive recommendations to help protect your system against future infection

PC Security Health Check

Checks your system for exposure to all types of threats and applies the right settings to ensure robust security

Determines your system's exposure to all types of threats
Configuration of your antivirus and anti-spyware software settings
Application of proper system settings to improve the security of your identity and digital information
Verification and application of the latest critical Microsoft Windows updates

PC Tune-Up

Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.

Certified and in constant training, we are proud of our Support Team, and so do you!

All our teams receive constant training so they can support you better.

First contact resolution is what our support team is thriving for so you can get on with your day, without having to worry about IT in your home.

Our support engineers are all certified Microsoft Certified professional, and receive the best in bread training on Anti-Malware, file analysis and malware awareness.

★★★★★

Always satisfied

“I have had to call trend for support, they are always professional and cope with my level of computer literacy, which when it comes to software issues is not very high. they are always happy to help.”

Stu52, Australia
27/02/2018

★★★★★

Excellent Technical Support & easy to access

“I upgraded recently because I have always been happy with Trend Micro & I’m so glad they have upgraded the range of technical support. I always feel confident with the technicians”

ALL5, Adelaide, Australia
21/06/2018

Home Security Products

Smart Home Security

Mobile & Home Products: