Technical Support Services

LIMITED TIME ONLINE OFFER: BONUS PREMIUM INSTALLATION SERVICE ON ALL NEW 24-MONTH SUBSCRIPTIONS. BUY NOW

TREND MICRO^TM
IT Helpdesk

It’s the ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your PC.

24x7 Emergency Assistance

Remote desktop support

Trend Micro security experts

"I have nothing to add to an already perfect program” Jose, NSW

24x7 Emergency Assistance

Remote desktop support

Trend Micro security experts

IT Helpdesk
12 Months – Unlimited Support for All Devices*
SPECIAL PROMO: Our favourite all in one IT Helpdesk is now US$76.00, SAVE $17!

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24 Months – Unlimited Support for All Devices*
SPECIAL PROMO: Our favourite all in one IT Helpdesk is now US$152.00, SAVE $34!

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It’s the ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your PC.

IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features:

24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night
IoT Support Home Network scan: A Trend Micro engineer will scan your Home Network to check if all your Internet-connected devices are secured and not leaking your personal information
Microsoft® support: Configuration and upgrade support for Microsoft® Windows®
Macintosh OS support: Configuration and upgrade support for Macintosh OS
iOS and Android support: Configuration and upgrade support for Android OS and iOS
Microsoft® Office Installation and updates: Installation and updates for Microsoft Office
Personal IT Helpdesk: Set-up of printers, external hard drives, and other peripherals
Internet and Email support: Sets up your Home Network and configure peripherals. We will also assist you in creating and securing your Yahoo, Hotmail, or Gmail account.
Premium Installation: Our experts install and configure your Trend Micro products
Virus and Spyware Removal: Keeps your computer virus-free
PC Tune-Up: Keeps your computer running like new
Data Back-up: Back-up and restore your pictures, videos, music, and other files whether it’s stored in the "cloud" or in your home
Advanced Diagnostics & Resolution: Identifies and recommends solutions for even the most complex technical issues
Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security
Remote desktop support with remote desktop support
Optimisation of your Facebook Settings

*Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).

12 Months – Unlimited Support for All Devices*
SPECIAL PROMO: Our favourite all in one IT Helpdesk is now US$76.00, SAVE $17!

Buy Now US$76.00 ~~US$93.00~~

24 Months – Unlimited Support for All Devices*
SPECIAL PROMO: Our favourite all in one IT Helpdesk is now US$152.00, SAVE $34!

Buy Now US$152.00 ~~US$186.00~~

IT
Helpdesk

Premium Installation

Trend Micro experts will install your security product remotely.

Remote installation of Trend Micro Internet Security by product experts
Application of recommended Trend Micro software settings to your System

Virus & Spyware Removal

We will remove all known threats found in your system and help you protect it against future infection.

Priority access to Trend Micro home user support specialists
Removal of all known threats found in your system
Proactive recommendations to help protect your system against future infection

PC Security Health Check

Checks your system for exposure to all types of threats and applies the right settings to ensure robust security

Determines your system's exposure to all types of threats
Configuration of your antivirus and anti-spyware software settings
Application of proper system settings to improve the security of your identity and digital information
Verification and application of the latest critical Microsoft Windows updates

PC Tune-Up

Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.

With a certified Support Team who is constantly being trained – not only are we proud of them, you will be too!

We aim to provide a resolution to any technical issue on your first contact with us, so that you can get on with your day worry free. All our Support Teams receive constant training to keep up to date and ensure that you receive the best possible service.

Our Support Team are all Microsoft Certified professionals, that have received the best industry training in areas such as file analysis and malware. Any technical issue you may be having, our team can resolve.

★★★★★

Always satisfied

“I have had to call trend for support, they are always professional and cope with my level of computer literacy, which when it comes to software issues is not very high. they are always happy to help.”

Stu52, Australia
27/02/2018

★★★★★

Excellent Technical Support & easy to access

“I upgraded recently because I have always been happy with Trend Micro & I’m so glad they have upgraded the range of technical support. I always feel confident with the technicians”

ALL5, Adelaide, Australia
21/06/2018

FOR PC:

Supported Operating Systems:

Windows 10 May 2019 Update (19H1)

Windows 10 October 2018 Update (RS5)

Windows 10 April 2018 Update (RS4)

Windows 10 Fall Creators Update (RS3)

Windows 10 Creators Update (RS2)

Windows 10 (32-Bit or 64-Bit)

Windows 8.1 (32-Bit or 64-Bit)

Windows 7 SP1 (32-Bit or 64-Bit)

Minimum Hardware Requirements:

1GHz Processor

1GB Memory (2GB Recommended)

1.3 GB of available hard disk space (1.5GB Recommended)

Supported Web Browsers:

Internet Explorer version 11.0
Google Chrome™ (The newest version and the most recent previous version)
Mozilla® Firefox® (The newest version and the most recent previous version)
Microsoft Edge latest version

Internet Connection:

Broadband or equivalent high speed connection is highly recommended.

Display:

Desktop - High-colour display with 1280 x 720 pixel resolution or above
Windows Store - 1064 x 768 pixel resolution or above
Snap Apps - 1366 x 768 pixel resolution or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

Mac OS X® version 10.15 "Catalina" (10.15 or higher)

Mac OS X® version 10.14 "Mojave" (10.14 or higher)

Mac OS X® version 10.13 "High Sierra" (10.13 or higher)

Minimum Hardware Requirements:

Intel® Core™-based Apple® Macintosh® computer

2GB memory

1.5GB of available hard disk space

Supported Web Browsers:

Apple® Safari® 11.0 or higher
Mozilla® Firefox® (The newest version and the most recent previous version of Mozilla Firefox)
Google Chrome® (The newest version and the most recent previous version of Google Chrome)

Internet Connection:

Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

Operating System: Android 4.1 or later.
Storage Space: 50MB
Memory: 40-100MB (Varies by device)

FOR iOS OPERATING SYSTEMS:

Operating System: iOS 9 or later. 64-bit device required for latest version.
Storage Space: 50MB

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