The ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your device.
NEW! Full Microsoft Windows 11 Upgrade now included.
"I have nothing to add to an already perfect program” Jose, NSW
24x7 Emergency Assistance
Remote desktop support
Trend Micro security experts
It’s the ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your PC.
IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features:
24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night
IoT Support Home Network scan: A Trend Micro engineer will scan your Home Network to check if all your Internet-connected devices are secured and not leaking your personal information
Microsoft® support: Configuration and upgrade support for Microsoft® Windows® including Windows 11 upgrade. Office, email and PC settings, migration between old to new PC. Supports Windows 11 feautures such as: new UI, Microsoft Teams, Android App and Gaming settings
Macintosh OS support: Configuration and upgrade support for Macintosh OS
iOS and Android support: Configuration and upgrade support for Android OS and iOS
Microsoft® Office Installation and updates: Installation and updates for Microsoft Office
Personal IT Helpdesk: Set-up of printers, external hard drives, and other peripherals
Internet and Email support: Sets up your Home Network and configure peripherals. We will also assist you in creating and securing your Yahoo, Hotmail, or Gmail account
Premium Installation: Our experts install and configure your Trend Micro products
Virus and Spyware Removal: Keeps your computer virus-free
PC Tune-Up: Keeps your computer running like new
Data Back-up: Back-up and restore your pictures, videos, music, and other files whether it’s stored in the "cloud" or in your home
Advanced Diagnostics & Resolution: Identifies and recommends solutions for even the most complex technical issues
Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security
Remote desktop support with remote desktop support
Optimisation of your Facebook Settings
*Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).
Trend Micro experts will install your security product remotely.
Remote installation of Trend Micro Internet Security by product experts
Application of recommended Trend Micro software settings to your System
Virus & Spyware Removal
We will remove all known threats found in your system and help you protect it against future infection.
Priority access to Trend Micro home user support specialists
Removal of all known threats found in your system
Proactive recommendations to help protect your system against future infection
PC Security Health Check
Checks your system for exposure to all types of threats and applies the right settings to ensure robust security
Determines your system's exposure to all types of threats
Configuration of your antivirus and anti-spyware software settings
Application of proper system settings to improve the security of your identity and digital information
Verification and application of the latest critical Microsoft Windows updates
Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.
With a certified Support Team who is constantly being trained – not only are we proud of them, you will be too!
We aim to provide a resolution to any technical issue on your first contact with us, so that you can get on with your day worry free. All our Support Teams receive constant training to keep up to date and ensure that you receive the best possible service.
Our Support Team are all Microsoft Certified professionals, that have received the best industry training in areas such as file analysis and malware. Any technical issue you may be having, our team can resolve.
“I have had to call trend for support, they are always professional and cope with my level of computer literacy, which when it comes to software issues is not very high. they are always happy to help.”
Excellent Technical Support & easy to access
“I upgraded recently because I have always been happy with Trend Micro & I’m so glad they have upgraded the range of technical support. I always feel confident with the technicians”
ALL5, Adelaide, Australia