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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.

We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.

IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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PC Tune-Up

Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.

Features of PC Tune-Up include:

  • 24x7 Emergency Assistance
  • Remote desktop support
  • Trend Micro security experts

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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Premium Protection Promotion Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Premium Protection Promotion campaign (August 16, 2019 to January 12, 2020),

Premium Security 12-Month Subscription:
Your subscription will be extended by three months if the purchased subscription is one of the 12-month Premium Security products (listed below). Your total subscription period will be 15 months, once extended.

Eligible Products for 3 Months Bonus Subscription: Premium Security 6 Device 12 Months, Premium Security 10 Device 12 Months, Premium Security + IT Helpdesk 6 Device 12 Months, Premium Security + IT Helpdesk 10 Device 12 Months

Premium Security 24-Month Subscription:
Your subscription will be extended by six months if the purchased subscription is one of the 24-month Premium Security (listed below). Your total subscription period will be 30 months, once extended.

Eligible Products for 6 Months Bonus Subscription: Premium Security 6 Device 24 Months, Premium Security 10 Device 24 Months, Premium Security + IT Helpdesk 6 Device 24 Months, Premium Security + IT Helpdesk 10 Device 24 Months

Your bonus subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Note: Offer may not be combined with any other coupons, discounts, offers, or promotions.
Trend Micro reserves the right to change Terms and Conditions without prior notice.

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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

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Why do you need Trend Micro Premium Security?

As a global leader in cybersecurity solutions, Trend Micro provides award-winning protection for PC, Mac, mobile phones, and tablets*. With more than 250 million threats blocked per day**, Trend Micro ensures your connected world is safe.

Trend Micro Premium Security is the best defence against online threats. This includes protection against ransomware, viruses, malware, spyware, and identity theft. Ensure that your online banking and shopping is secure with Pay Guard. New feature Fraud Buster adds an extra layer of security by guarding against scams and phishing emails.

Premium Security supports up to 10 devices so that you and your family are protected across multiple devices. Bundle Premium Security with IT Helpdesk for unlimited technical support that includes remote desktop support, device setup, and 24x7 emergency assistance.

* Two-time winner of AV-TEST Institute “Best Protection” Award 2014 and 2018
** Using the Trend Micro Smart Protection technology



Subscription Plans


BASIC


Install on 2 Devices
Licence for 12 Months
US$74.00
US$41.00
Save $33.00 Subscribe Now

Install on 2 Devices
Licence for 24 Months
US$149.00
US$83.00
Save $66.00 Subscribe Now


BETTER


Install on 6 Devices
Licence for 12 Months
US$186.00
US$104.00
Save $82.00 Subscribe Now

Install on 6 Devices
Licence for 24 Months
US$373.00
US$188.00
Save $185.00 Subscribe Now


BEST


Install on 10 Devices
Licence for 12 Months
US$233.00
US$125.00
Save $108.00 Subscribe Now

Install on 10 Devices
Licence for 24 Months
US$467.00
US$237.00
Save $230.00 Subscribe Now




Maximum Security

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Fraud buster to keep your webmail safe from various scams and phishing attacks
  • Enhanced web threat protection
  • Gamer-Friendly Mute Mode temporarily stops non-critical notifications
  • Trend Micro Pay Guard for secure online banking
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices


Premium Security

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Fraud buster to keep your webmail safe from various scams and phishing attacks
  • Enhanced web threat protection
  • Gamer-Friendly Mute Mode temporarily stops non-critical notifications
  • Trend Micro Pay Guard for secure online banking
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices
  • Premium 24x7 Support
  • Remote desktop support
  • Virus and Spyware removal service
  • Security Health check service


Premium Security

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Fraud buster to keep your webmail safe from various scams and phishing attacks
  • Enhanced web threat protection
  • Gamer-Friendly Mute Mode temporarily stops non-critical notifications
  • Trend Micro Pay Guard for secure online banking
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices
  • Premium 24x7 Support
  • Remote desktop support
  • Virus and Spyware removal service
  • Security Health check service

Powered By:

YOUR SECURITY NEEDS. COVERED.

Trend Micro Antivirus Security Awards Icon

Award-winning Protection

Trend Micro has the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trend Micro Trustworthy Security Software Company Icon

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

Trend Micro as Experienced Security Software Company Icon

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

100% Money Back Guarantee with Trend Micro Security Icon

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

YOUR SECURITY NEEDS. COVERED.

Trend Micro as Experienced Security Software Company Icon

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

Trend Micro Antivirus Security Awards Icon

Award-winning Protection

Trend Micro provides the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trend Micro Trustworthy Security Software Company Icon

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee with Trend Micro Security Icon

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

Trend Micro Premium Security features:

    Trend Micro Premium Security provides comprehensive, multi-device protection using Advanced Artificial Intelligence Learning technology. Recognised by industry experts for delivering 100% protection against web threats1. Trend Micro Security protects devices against viruses, malware, identity theft, ransomware, spyware, and evolving threats. 2

    Bundle Premium Security with our 24x7 Premium support plan, for your peace of mind, priority access to our support, and other great services!



  • Protects all your devices

    Provides equal security to your PC, Mac, and mobile devices

  • Shields your privacy

    Blocks dangerous websites that can steal personal data

  • Protects your email

    Ensures scams do not take over your inbox

  • New! Fraud Buster

    Fraud Buster protects your Gmail and Outlook webmail from scams and phishing attacks

  • New! Enhanced web threat protection

    Guards you against malware, ransomware, viruses, and other cyberthreats

  • New! Gamer-Friendly Mute Mode

    Gamer-Friendly Mute Mode temporarily stops non-critical notifications while you are doing important tasks or gaming

  • Adds Protection to Microsoft Edge on Windows 10 in S Mode

    Provides enhanced protection against web threats via Microsoft Edge, the only web browser available on Windows 10 in S Mode

  • Premium 24x7 support including remote desktop assistance

    Gain priority access to our engineers, including remote desktop support, 24 hours a day, 7 days a week

  • Safeguards your kids

    Allows children to explore the web safely, with both time and content limits

  • Virus and spyware removal service

    Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system

  • Security Health Check Service

    Trend Micro experts will remotely access your computer to review your system settings, then apply the best settings to ensure robust security against all types of potential threats.

  • Safeguard Online Payments with Trend Micro Pay Guard

    Enhanced Internet security protects you when shopping or banking online

    • 1 Two-time winner of AV-TEST Institute "Best Protection" Award 2014 and 2018
    2 Using the Trend Micro Smart Protection technology
    *Parental controls are available on Windows, Mac, and Android devices.
    *AV Comparatives "Whole Product Dynamic Real-World Protection Test" April-May 2016.

Watch how Device Security works

Watch how Device Security works




Trend Micro Premium Security Customer Reviews

Best Protection

★★★★★

Premium Security Customer Review

Very happy with all the aspects of Trend Micro—from the installation process, [IT] Helpdesk, to the protection it offers my devices.

Gingernut

Best Protection

★★★★★

IT Help Desk Customer Review

[It has been] twice now since February 2019 [that] I have had to call the 24x7 IT Helpdesk to solve problems and allow the team to do remote work. Both times their expert advise and knowledge has enabled me [to] work more efficiently. It [is] not just helping with hacks and viruses, it is also about every day tech problems. [T]ruly is a complete service, thank you so much.

Nelly Holmes



Read more Customer Reviews

Questions and Answers

System Requirements

FOR PC:

Supported Operating Systems:

  • Windows® 10 (32 or 64-bit)
  • Windows® 8.1 (32 or 64-bit)
  • Windows® 7 Service Pack 1 (32 or 64-bit)
  • Windows 10 in S Mode (32-bit or 64-bit)
  • Chromebook OS 79 or later

Minimum Hardware Requirements:

  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)

Supported Web Browsers:

  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display Screen Resolution:

  • 1024x768 or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Mac OS® X version 10.15 or later (Catalina)
  • Mac OS® X version 10.14 or higher (Mojave)

Minimum Hardware Requirements:

  • Apple Macintosh computer with an Intel® Core™ Processor
  • 2GB Memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • Apple® Safari® 12.0 or later
  • Mozilla® Firefox® - the newest two versions
  • Google Chrome™ - the newest two versions

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android OS 4.1 or later
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 11 or later. iPadOS 13.0 or later. 64-bit device required for latest version.
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad® Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad® Pro, iPod® Touch 6
  • Other: Internet Connection Required

For latest system requirements, click here.

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Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with more than 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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