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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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The Best Internet Security Offer
Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the The Best Internet Security Offer campaign,

1-year Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 1-year products (see Promoted products during the campaign), your total subscription period will be 15 months once extended.

2-Year Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 2-year products that is listed below, your total subscription period will be 36 months once extended.

You complimentary subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Home Network Security

Trend Micro Home Network Security (HNS) provides protection against cyber-attacks for every Internet-connected device in your home — including game consoles, smart TVs, and appliances. Any device that is connected to the Internet has the potential to be hacked, which can lead to data and identity theft, financial loss, and privacy invasion.

Features of Home Network Security include:

  • High-performance intrusion Prevention System
  • Protect your personal and financial data from hacking, phishing, ransomware, and risky remote connections
  • Control social media and block inappropriate websites
  • Set time limits to give your kid a break from their devices — including game consoles and tablets
  • Full control of your network and smart devices
  • Disconnect unwanted devices from your WiFi network
  • Instant threat notifications

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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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PC Tune-Up

Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.

Features of PC Tune-Up include:

  • 24x7 Emergency Assistance
  • Remote desktop support
  • Trend Micro security experts

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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Home Security Products

Mobile & Home Products:

Technical Support Services:




Subscription Plans


BEST

×
Exclusive % OFF!
$ now $
*
×

Add WiFi Protection to secure your data
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers.

  • Automatically protects connections on unsafe public Wi-Fi networks
  • Banking grade encryption to keep your data safe from cybercriminals and snooping ISPs
  • Shop, bank and use social media securely online

Exclusive % OFF!
$ now $
*

Premium Security



+
COMPLIMENTARY ADD-ONS:
Free Easy Installation ($54.95 value)
Free Home Network Scan Service ($39.95 value)

Install on 6 Devices
Licence for 12 Months
RRP
US$186.00

US$127.00
$10.58 per month

Save $59.00 Buy Now
Terms & Conditions


+
COMPLIMENTARY ADD-ONS:
Free Easy Installation ($54.95 value)
Free Home Network Scan Service ($39.95 value)

Install on 6 Devices
Licence for 24 Months
RRP
US$373.00

US$229.00
$9.54 per month

Save $144.00 Buy Now
Terms & Conditions


BETTER

×
Exclusive % OFF!
$ now $
*
×

Add WiFi Protection to secure your data
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers.

  • Automatically protects connections on unsafe public Wi-Fi networks
  • Banking grade encryption to keep your data safe from cybercriminals and snooping ISPs
  • Shop, bank and use social media securely online

Exclusive % OFF!
$ now $
*

Maximum Security



+
COMPLIMENTARY ADD-ONS:
Free Easy Installation ($54.95 value)
Free Home Network Scan Service ($39.95 value)

Install on 6 Devices
Licence for 12 Months
RRP
US$121.00

US$84.00
$7.00 per month

Save $37.00 Buy Now
Terms & Conditions


+
COMPLIMENTARY ADD-ONS:
Free Easy Installation ($54.95 value)
Free Home Network Scan Service ($39.95 value)

Install on 6 Devices
Licence for 24 Months
RRP
US$243.00

US$161.00
$6.71 per month

Save $82.00 Buy Now
Terms & Conditions


BASIC

×
Exclusive % OFF!
$ now $
*
×

Add WiFi Protection to secure your data
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers.

  • Automatically protects connections on unsafe public Wi-Fi networks
  • Banking grade encryption to keep your data safe from cybercriminals and snooping ISPs
  • Shop, bank and use social media securely online

Exclusive % OFF!
$ now $
*

Maximum Security



+
COMPLIMENTARY ADD-ON:
Free Easy Installation ($54.95 value)

Install on 4 Devices
Licence for 12 Months
RRP
US$93.00

US$84.00
$7.00 per month

Save $9.00 Buy Now
Terms & Conditions


+
COMPLIMENTARY ADD-ONS:
Free Easy Installation ($54.95 value)
Free Home Network Scan Service ($39.95 value)

Install on 4 Devices
Licence for 24 Months
RRP
US$186.00

US$169.00
$7.04 per month

Save $17.00 Buy Now
Terms & Conditions



Premium Security


Maximum Security

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Trend Micro Pay Guard NEW!
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices

Maximum Security

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Trend Micro Pay Guard NEW!
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices

Powered By:

YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

Thirty years of vast experience and innovation guarantees only the best protection from Trend Micro.

Award-winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment in providing high quality solutions.

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

When you purchase through the Trend Micro online shop, you will receive an unconditional 30-day money back satisfaction guarantee.

Premium Security features:

    Trend Micro Premium Security provides comprehensive, multi-device protection using Advanced Artificial Intelligence Learning technology. It protects against viruses, malware, identity theft, ransomware, and evolving threats. Recently top-rated by industry experts, Trend Micro Security delivers 100% protection against web threats. 1

    Bundled with our 24x7 Premium support plan, it gives you peace of mind, priority access to our support, and other great services!

    With 30 years of Internet security leadership, Trend Micro is recognised by industry experts as 100% protection against web threats* - keeping millions of users safe online.

    Trend Micro security products come with a whole lot of fantastic features, ensuring our customers get the best value for their money. Here are some of the highlights Premium Security has:



  • Prevents web threats

    Guards you against ransomware and other online dangers

  • Protects all your devices

    Provides equal security to your PC, Mac, and mobile devices

  • Safeguard Online Payments with Trend Micro Pay Guard

    Enhanced Internet security protects you when shopping or banking online

  • Adds Protection to Microsoft Edge through Trend Micro Security

    Provides enhanced protection against web threats via Microsoft Edge, the only web browser available on Windows 10 in S Mode

  • Shields your privacy

    Blocks dangerous websites that can steal personal data

  • Safeguards your kids

    Allows children to explore the web safely, with both time and content limits

  • Optimises performance

    Fix common problems and get everything running at top speed

  • Premium 24x7 support

    Priority access to our engineers 24 hours a day, 7 days a week

  • Remote desktop support

    Trend Micro experts will remotely access your desktop and do the job for you

  • Virus and spyware removal service

    Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system

  • Security Health Check Service

    Trend Micro experts will remotely access your computer to review your system settings, then apply the best settings to ensure robust security against all types of potential threats.

    • *Parental controls are available on Windows, Mac and Android devices.

    1 AV Comparatives “Real-World Dynamic Protection Test” April & May 2017 https://www.av-comparatives.org/dynamic-tests/

    *AV Comparatives "Whole Product Dynamic Real-World Protection Test," April-May 2016.

  • Trend Micro Security:

    • 30 years of industry leadership and security software expertise

    • Effective protection against new and rapidly evolving threats

    • Advanced anti-ransomware technology so your files won’t be held hostage

    • Uses “early-warning” data collected from millions of global sensors to stop threats before they can reach you and your family

    • Blocks 250+ million threats everyday!2

    2 Using the Trend Micro Smart Protection technology

Watch Trend Micro
Security Videos

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Questions and Answers

System Requirements

FOR WINDOWS OPERATING SYSTEMS:

  • Disk space: 1.3 GB (1.5 GB Recommended)

Windows® 10 Family (32-bit or 64-bit)

  • CPU: 1 GHz
  • Memory: 32-bit: 2 GB ; 64-bit: 2 GB

Windows 10 in S Mode (32-bit or 64-bit)

  • (Version 16299.0 or higher)

Windows® 8.1 Family (32-bit or 64-bit)

  • CPU: 32-bit: 1 GHz ; 64-bit: 1 GHz
  • Memory: 32-bit: 1 GB (2 GB recommended); 64-bit: 2 GB

Windows® 7 Family (32-bit or 64-bit) Service Pack 1:

  • CPU: 32-bit: 1 GHz ; 64-bit: 1 GHz
  • Memory: 32-bit: 1 GB, 64-bit: 2GB

Microsoft Edge latest version

Web Browser:

  • Microsoft Internet Explorer® 11.0
  • Mozilla® Firefox® latest version
  • Google Chrome™ latest version

Internet Connection

  • Broadband or equivalent high speed connection is highly recommended.

Display:

  • Desktop: High-colour display with 1280 x 720 pixel resolution or above
  • Windows Store: 1064 x 768 pixel resolution or above
  • Snap Apps: 1366 x 768 pixel resolution or above

FOR MAC OPERATING SYSTEMS:

  • Intel® Core™-based Apple® Macintosh® computer
  • Platforms:
  • Mac OS X® version 10.14 "Mojave" (10.14 or higher)
  • Mac OS X® version 10.13 "High Sierra" (10.13 or higher)
  • Mac OS X® version 10.12 "Sierra" (10.12 or higher)
  • Memory: 2GB
  • Disc space: 1.5GB

Web Browsers:

  • Apple® Safari® 10.0 or higher
  • Mozilla® Firefox® (The newest version and the most recent previous version of Mozilla Firefox)
  • Google Chrome® (The newest version and the most recent previous version of Google Chrome)

Internet Connection

  • Broadband or equivalent high speed connection is highly recommended.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android™ OS 4.1/4.4/5.0/5.1/6.0/7.0/8.0
  • Storage Space: 50MB
  • Memory: 40-100MB (Varies by device)

FOR iOS OPERATING SYSTEMS:

  • Platform: iPhone® 5S, 6, 6S, 7, 6 Plus, 6S Plus, 7 Plus, 8, 8 Plus, X;
  • iPad® Air, Air 2, Mini 2, Mini 3, Mini 4
  • Operating System: iOS 9.3+, 10.0
  • Storage Space: 50MB

Who is Trend Micro?

Trend Micro is an industry leader with 30 years of experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, and online banking threats by using advanced artificial intelligence. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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