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What is Premium 24x7 Support? Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you! BONUS! Premium 24x7 Support also includes: Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system. Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.                  
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What is Trend Micro IT Helpdesk? Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access. Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting. Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
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Home Network Scan Service Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks. After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more. Features of Home Network Scan Service include:
  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security
 Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).
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What is Trend Micro IT Helpdesk? Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists. We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access. IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
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PC Tune-Up Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed. Features of PC Tune-Up include:
  • 24x7 Emergency Assistance
  • Remote desktop support
  • Trend Micro security experts
 Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).
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Trend Micro WiFi Protection features: WiFi Protection for PC, Mac, Android™ and iOS Devices Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online. Features of WiFi Protection include:
  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled
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Trend Micro ID Security
ID Security Features include:
  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.
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Antivirus, malware, ransomware, & spyware protection

Secures PC, Mac, and mobile devices

Keeps children safe online

Protects webmail from scams and phishing attacks

Secures online banking and shopping

Secures privacy on social media

Pauses notifications during gaming

Protects and manages passwords

Guards against identity theft with Dark Web monitoring

NEW! Anti-track and Ad-blocker to stop third parties from collecting your data

Secure VPN to protect your privacy

24x7 technical support

IT Helpdesk
  1. Premium Security
  2. Premium Security
  3. Premium Security

  1. Premium Security
    + IT Helpdesk

    1. Antivirus, malware, ransomware, & spyware protection
    2. Secures PC, Mac, and mobile devices
    3. Protects webmail from scams and phishing attacks
    4. Secures online banking and shopping
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Pauses notifications during gaming
    8. Protects and manages passwords
    9. Guards against identity theft with Dark Web monitoring
    10. Guards against identity theft with Dark Web monitoring
    11. Secure VPN to protect your privacy
    12. 24x7 technical support
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  1. Premium Security
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    1. Antivirus, malware, ransomware, & spyware protection
    2. Secures PC, Mac, and mobile devices
    3. Protects webmail from scams and phishing attacks
    4. Secures online banking and shopping
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Pauses notifications during gaming
    8. Protects and manages passwords
    9. Guards against identity theft with Dark Web monitoring
    10. Secure VPN to protect your privacy
    11. 24x7 technical support
    12. IT Helpdesk

    Buy From US$237.00

  1. Premium Security
    + IT Helpdesk

    1. Antivirus, malware, ransomware, & spyware protection
    2. Secures PC, Mac, and mobile devices
    3. Protects webmail from scams and phishing attacks
    4. Secures online banking and shopping
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Pauses notifications during gaming
    8. Protects and manages passwords
    9. Guards against identity theft with Dark Web monitoring
    10. Secure VPN to protect your privacy
    11. 24x7 technical support
    12. IT Helpdesk

    Premium Security

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System Requirements

FOR PC: Supported Operating Systems:
  • Microsoft® Windows® 10 (ARM processor and Windows 10 in S Mode supported by Trend Micro Security on Microsoft Edge Add-on)
  • Microsoft® Windows® 11 (ARM processor and Windows 11 in S Mode supported by Trend Micro Security on Microsoft Edge Add-on)
  • Chrome OS 79 or higher (Chromebooks only supported by Trend Micro Security on Chrome Web Store)
Minimum Hardware Requirements:
  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)
Supported Web Browsers:
  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44
Internet Connection:
  • Broadband or equivalent high speed connection is highly recommended.
Display Screen Resolution:
  • 1024x768 or above
FOR MAC OPERATING SYSTEMS: Supported Operating Systems:
  • Apple® macOS 10.15 or higher
Minimum Hardware Requirements:
  • Apple Macintosh computer with an Intel® Core™ Processor
  • 2GB Memory
  • 1.5GB of available hard disk space
Supported Web Browsers:
  • Apple® Safari® 12.0 or later
  • Mozilla® Firefox® - the newest two versions
  • Google Chrome™ - the newest two versions
Internet Connection:
  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.
FOR ANDROID OPERATING SYSTEMS:
  • Operating System: Android 5.0 or later
    Due to support limitations, Android Go and Android One OS are not yet supported.
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required
FOR iOS OPERATING SYSTEMS:
  • Operating System: iOS 11.0 or later. 64-bit device required for latest version
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad® Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad® Pro, iPod® Touch 6
  • Other: Internet Connection Required
For latest system requirements, click here.

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